An explicit registration is not necessary. You only need to create a business customer account on conrad.de with all the required information.

No, as a business customer you can purchase at the Conrad shop as well as at the Conrad Marketplace.

No, as a business customer the use of the Conrad Marketplace is free of charge.

As a customer, you conclude the contract with the respective seller. Conrad only acts as an intermediary for Marketplace sales.

You can see Marketplace sellers and their products when you are logged in to your business customer account or the switch on the homepage is set to “Geschäftlich” (VAT excl.) in case you are not logged in. 

At the Search Result Page:

• The seller’s name is next to the product with the note “Verkauf und Versand durch…”. By clicking the seller’s name you can switch to his seller page. There you can find more offers from this seller.

 

On the Product Detail Page:

• To the right of the product you can see information about the desired order quantity, the shipping costs and “Verkauf und Versand durch…”. By clicking the respective seller name you can switch to his seller page.
• If more sellers offerthis product, they will be listed below. Thus, you can select a certain seller. The seller with the best offer (price and shipping time) is preselected.

 

In the Shopping Cart:

• At the shopping cart you can also see the note “Verkauf und Versand durch…”. If you have products from several sellers in your cart, these products will be assigned to the respective sellers.
• Additionally, you will be informed that you will receive a separate invoice per seller.
• Please note that multiple shipping costs may apply for purchases from different Marketplace sellers.

 

Before completing the order:

• After you have selected the payment method (invoice or prepayment for Marketplace orders) you will be shown one more time “Verkauf und Versand durch…” and the note on separate invoices per Marketplace seller.
• In addition, you get a note on our payment service provider Webhelp Payment Services as a different payee (see also Payment & Shipping).

No vouchers or gift cards can be redeemed on the Conrad Marketplace.

Wherever the note “Verkauf und Versand durch…” is displayed, you can switch to the seller page by clicking the name of the seller. There you will find the seller’s imprint.

Changing an order after checkout is not possible. In your customer account on conrad.de via the section

• “Mein Konto → Einkäufe → Bestellungen”

you can contact the seller and request a cancellation.

Once the seller has shipped the goods, you will receive an email with the tracking information. In addition, you will find the tracking information in your customer account in the respective order.

You can send a message to the seller in your customer account via the section

• “Mein Konto → Einkäufe → Bestellungen”.

Once you have sent the email, a chat will be created on this topic. If you receive a new message from the seller it will be displayed in the chat history.

You will also be notified about new messages by email.

(New) messages will be displayed in your customer account for the respective orders in the chat.

You can report a problem to the seller in the affected order in your account via “Verkäufer kontaktieren”.

You can find your invoices in your account via the section

• “Mein Konto → Einkäufe → Rechnungen & Gutschriften” 

or in the respective order under 

• “Mein Konto → Einkäufe → Bestellungen”.

 

You can set an invoice email address to which the invoices are being sent in your account under

• “Mein Konto → Profil → Zusätzliche E-Mai-Adressen”.

Once you complete your order the delivery address can not be changed.

You can set an invoice email address to which the invoices are being sent in your account under

• “Mein Konto → Profil → Zusätzliche E-Mai-Adressen”.

The Marketplace seller is responsible for determining the shipping costs. These are visible directly at the product. Additionally, you can view the shipping costs of the respective seller on his seller page. There you can also find the threshold for free shipping if this is offered by the seller.

Please note that multiple shipping costs may apply for purchases from different Marketplace sellers.

The Conrad Marketplace offers the payment methods invoice and prepayment.

The Marketplace seller is responsible for determining the shipping costs. These are visible directly on the product. Additionally, you can view the shipping costs of the respective seller on his seller page. There you can also find the threshold for free shipping if this is offered by the seller.

Please note that multiple shipping costs may apply for purchases from different Marketplace sellers.

Cart only contains Marketplace products:

The invoices for purchases from Marketplace sellers are created by our Payment Service Provider Webhelp Payment Services and sent by email (sender: conrad.invoice@wps.webhelp.com).

Please be aware of the different payment recipient! A payment to Conrad Electronic SE is not possible.

 

Mixed orders (products from Conrad Electronic + Marketplace sellers):

You will receive one invoice for the purchase from Conrad Electronic SE and separate invoices for purchases from Marketplace sellers.

Please be aware of the different payment recipient! A payment of the full amount to Conrad Electronic SE is not possible.

The expected date of delivery is displayed on the product page.

For prepayment orders, please note that the seller can ship the goods only after payment. If there is no payment within 15 days, the order will be canceled automatically.

You can report a problem to the seller in the affected order in your account via “Verkäufer kontaktieren”.

Once the seller has shipped the goods, you will receive an email with the tracking information. In addition, you will find the tracking information in your customer account in the respective order.

You can find your invoices in your account via the section

• “Mein Konto → Einkäufe → Rechnungen & Gutschriften”

or in the respective order under

• “Mein Konto → Einkäufe → Bestellungen”.

 

You can set an invoice email address to which the invoices are being sent in your account under

• “Mein Konto → Profil → Zusätzliche E-Mai-Adressen”.

 

Please make sure that you have used the bank details of our Payment Service Provider Webhelp Payment Services for the transfer.

If you have transferred shortly before the due date, please note the bank processing time. There might be overlaps with the processing of the transaction, so in some cases a payment reminder might be sent out even though the invoice has already been paid.

 

The bank details of our Payment Service Provider are as follows:

Conrad Marketplace - Webhelp Payment Services

IBAN: DE76 5004 0000 0406 1016 00

BIC: COBADEFFXXX

 

In addition, you can view the bank details in the respective order under

• “Mein Konto → Einkäufe → Bestellungen”.

 

Use the Marketplace order number as payment reference for prepayment orders.

If your prepayment order is not paid, it will be automatically canceled after 15 days if no payment is made.

For Marketplace orders we use the Payment Service Provider Webhelp Payment Services.

With the creation of the invoice (at the latest one day after shipping the goods) you have a payment term of 14 days.

There is no legal right of withdrawal in the B2B area. Sellers can grant a contractual right of withdrawal individually within the framework of their GTC or on their seller page. If there is no information about the right of withdrawal, there is no legal base to cancel your order without giving any reason.

In case of a defect or a fault an exchange or a rework is possible within the framework of the contractual specifications for warranty in accordance with the GTC of the respective seller and within the period stated there. You can find the conditions of each seller on their seller pages. 

If there is no specific information on warranty in their GTC, the legal provisions apply. Please contact the seller directly to make your warranty claims.

The seller’s GTC and the information about the right of withdrawal can be found on the respective seller page.

The seller can choose to provide the return costs.

To cancel an order please contact the seller in your customer account in the respective order via “Verkäufer kontaktieren” and request a cancellation.

Please note that there is no legal base of withdrawal in the B2B area.

For how long and to what extent you are eligible for warranty claims, please refer to the terms and conditions of the respective seller. If the seller does not provide any information on the warranty in his GTC or has not provided any GTC at all, the legal provisions about the warranty period (= 2 years) will apply to your purchase contract with this seller.

Please address questions or problems with orders to the seller in your customer account in the respective order via “Verkäufer kontaktieren”.

Conrad is an intermediary for Marketplace sales.

Marketplace articles are marked with “Verkauf und Versand durch…”. Here you will find the name of the respective seller and by clicking on his name you will get to his seller page.

If you don’t receive a response from the seller, you can additionally report a problem in your customer account via

• “Mein Konto → Einkäufe → Bestellungen → Verkäufer kontaktieren”.