Can I change a customer order?
You CANNOT change the type of product or the quantities ordered.
Please make sure you check your stock before confirming an order. If you are unable to fulfil a confirmed order, the only you can do is cancel it.
Orders
Order Processing
Our seller gateway allows you to choose between two order confirmation options, namely
- manual confirmation
- automated confirmation via the API
All orders to be processed are listed in our seller account.
If a customer places an order, you receive an email. Please make sure you confirm or decline any order within one working day.
Make sure you do not auto-decline customer orders by accident. Keep in mind that any order will be automatically declined 5 days after it was placed unless you confirm, or decline, that order before those five days have passed.
Tracking data
With regard to the status "Shipped", store the tracking data in Mirakl for each order. This allows the customer to track the shipment and ensures transparency. Furthermore, unnecessary inquiries regarding the delivery status are avoided.
Delivery bill
You have two options for attaching a delivery bill to the shipment.
- using the delivery note generated in Mirakl
- using your own delivery note
The delivery bill must always be enclosed with the shipment. If you use your own delivery bill, please print the customer-specific reference that the customer provides when placing the order on the delivery bill.
This is essential for your customers to identify and assign the goods.
Availability of the goods
Correct offer upload
The availability of the goods is, among other things, crucial to ensure timely shipping.
The delivery time of the item, which is displayed to the customer in the store, is calculated from the shipping lead times you have stored.
The delivery time displayed there thus represents a delivery promise.
Therefore, this data, for whose accuracy you are responsible, must be correct so that there is no delay in delivery.
Incorrectly maintained shipping lead times can result in the following:
- dissatisfied customers because they rely on the delivery date shown to them in the store
- unnecessary communication due to delivery delays
- avoidable deterioration of your statistics regarding the rate of delayed shipments and possibly also the event rate