Shipping & Delivery Note
Delivery Note Creation & Use
Enclosing a delivery note with every consignment is mandatory. Mainly because B2B company’s goods-in departments use these delivery notes to match shipments to orders.
Please make sure that every shipment contains a delivery note that conforms with the specifications set out in the applicable contractual agreements.
Many customers expect delivery notes to be attached to the outside of a parcel. This makes processing by Goods-in much easier. In fact, some customers won’t accept a shipment if this isn’t the case.
This is why we recommend that, as a rule, our Marketplace sellers attach the delivery note to the outside of the parcel (using a “Document Enclosed” wallet).
Use your own delivery note that highlights mandatory fields. Missing delivery note details can prevent dispatch confirmations and payments.
Please ensure that delivery notes are:
complete (i.e. includes all items that are part of the shipment)
correct (i.e. contains all the purchase order data provided by Conrad)
consistent with the dispatch data submitted to the platform.
- Each shipment must include a hardcopy of the delivery note.
- Delivery notes must clearly identify Conrad as the seller.
- Delivery notes must not display pricing information.
- Do not enclose your own marketing material, leaflets or third-party promotions.
- Delivery notes must be attached to the outside of the parcel if requested.
Delivery note checklist
Please make sure that delivery notes contain all of the information shown below.
🔲 Date the delivery note was issued
🔲 Buyer’s order reference
Date of order placement and order number used by Conrad
🔲 The customer order number “custom reference”
exactly as submitted in the electronic order (clearly visible).
🔲 Your individual delivery note number (Unique ID)
for this specific shipment (clearly visible)
🔲 The Conrad item number & the exact quantity of the shipped item.
🔲 The manufacturer’s individual serial number
for each item shipped and, if applicable, the IMEI number.
🔲 Exception: Partial and outstanding shipments
Has to be highlighted on the delivery note!
Missing or incomplete delivery notes may result in
- order dispatch confirmation being rejected
- downstream processes being put on hold
- invoicing and payment delays
The delivery note constitutes a link between logistics and accounting, thus,
- ensuring the traceability of shipments, orders and invoices;
- supporting the 3-way match at the customer’s end (order ↔ delivery note ↔ invoice);
- reducing the number of manual cross-checks in the event of problems.
We strongly recommend uploading delivery notes to Mirakl (via API or back office) in the form of purchase order attachments, to ensure the smooth processing of customer enquiries.
⚠️ Important
Your delivery note number must always be included on the invoice.
Please make sure you keep the proof of delivery (including carrier tracking data or other types of delivery confirmation) for at least 12 months, to be provided on request.
Dispatch Procedure (Drop-shipping)
- Deliveries are made by drop-shipping to business customers.
- Limited to domestic shipping only (i.e. from a Germany-based warehouse to customers who reside in Germany). Cross-border shipping is not possible at the moment.
- Goods must be packaged in a way that provides adequate protection during transit.
- Specific warnings and safety instructions (related to transport, stacking, ESD and HAZMAT) must be attached to the packaging in a clearly visible manner.
- If you are the supplier (“sender”), you need to ensure you are identifiable as such on the label so that undeliverable parcels can be returned to you.
- Partial deliveries are prohibited; orders must be fulfilled in a single consignment.
- If splitting a consignment is absolutely necessary (e.g. due to size), all individual tracking numbers need to be provided at the same time.
- Dispatch confirmation (which must include carrier, tracking ID and tracking URL) must be sent in real time no later than one (1) hour after the goods have been physically handed over to the carrier.
- To avoid a drop of your key performance indicators (KPIs), make sure you mark the order as dispatched in the system on the same day they are handed over.
- In the event of a non-delivery or significant shipping delays, you need to notify us instantly via the interface.
- You are solely responsible for resolving issues related to item damage or loss during transit with the carrier you use.
Invoice from Conrad - One Creditor Model
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