User roles allow you to specify the tasks each team member can carry out in Mirakl Back Office. This ensures that co-workers can only access the sections they need for their work (Accounts only, Customer service only etc).
You can manage your team members on the Mirakl platform. Go to
Settings > User
Role | User Permissions |
Store Administration | Main Administrator: Can do everything. Can create new users, reset passwords and set up technical interfaces (APIs). |
Inventory Management | Can create product master data, change prices and update stock levels. |
Order Management | Can view orders, confirm dispatch and process returns. |
Accounting | Can view invoices, payment reports and financial documents. |
Customer Support | Can reply to messages from customers and help with any issues regarding orders. |
Multiple roles:
A user can hold multiple roles at the same time (e.g. Support + Order Management).
The administrator:
At least one shop team member needs to have ‘Store Administration’ rights, to ensure you do not lock yourself out.
Revoking access rights:
Removing all roles from a user means they can no longer log in. This is useful when someone leaves the company. (To ensure continuous data logging in Mirakl, users who manage active contracts cannot be deleted irrevocably.)
Full instructions (in English) are available in the Mirakl Help Centre.
To stop drowning in emails yet not missing important events (such as new orders and customer messages), tailor Mirakl notifications to each user.
Log on to the back office and click your user icon (top right corner).
Select Personal settings.
Select topics: On the category list (“Orders”, “Offers”’ etc) click the small arrow to view all individual notifications within a category.
Customise:
Enable: Move the slider to the right (coloured).
Deactivate: Move the slider to the left (grey).
To ensure you don’t miss any important changes to your shop, always enable “Operator News” and the “General news and updates” option shown underneath.
To do this, go to “Communication preferences” and move the slider to ‘On’ in the “Operator News” row.
Then do the same for “General news and updates” that pops up below.
Also, ensure that important notifications (e.g. customer requests or orders) always reach the respective team members in charge.
This way, you can respond quickly and provide a positive shopping experience.
Any questions? Get in touch: