There are two types of errors that occur during product imports, namely data conversion errors and data integration errors. For a list of common error codes and how to fix them, click here.

If you want to list products by brands that are not on Conrad’s list of brands, you need to send us all the information we need to create the brand master data. A detailed list of requirements is available here.

Please refer to your User Guide (PDF).

We’ve introduced an “early warning” feature that lets you keep an eye on your performance to identify shortfalls early. This function aims to boost transparency and help you along the way. 

In the case of your performance dropping any further, your shop will automatically put on hold. 

Learn more about minimum requirements and performance KPIs Here 

If you keep falling short of the performance KPIs after you’ve received a warning, your shop account will be put on hold. Means, the products you sell will no longer be visible/available for purchase. 

To reopen your temporarily suspended account, you will need to provide a list of measures aimed to permanently resolve the issues that resulted in your account having been put on hold. If your shop has been suspended, you can apply for a temporary reinstatement of your account here

Please keep in mind that all communication with customers must happen via the Mirakl gateway. This helps us who operate Conrad Marketplace keep track of the transactions happening on the platform. Since you are the one entering into a contract with the customers when it comes to Marketplace transactions, you need to directly communicate with the customer. Always message via the Mirakl platform and always select “customer”. The option to contact us only applies to scenarios where you and a buyer cannot resolve the issue yourselves. Full details available here

There is a variety of dashboards with a wide range of filter options to display performance data. Moreover, there is “Looker”, an analysis tool, that allows you to have a closer look at your data. For more details, click here

Conrad Marketplace is a platform specifically set up for business customers. Means you cannot sell your products to B2C buyers on here.

However, Voelkner, a member of the Conrad group, operate a marketplace that allows you to reach out to different audiences. Besides B2B, the team at Voelkner also caters for a B2C audience. Use the “Request a Collaboration Now” form shown on the linked home page to get in touch with the team.  You may read more details here

The German Packaging Act stipulates that manufacturers are accountable for the entire life cycle of the products they sell in Germany. Besides the manufacturing process, this also applies to the disposal of both products no longer in use and their packaging.

Almost all businesses in Germany are affected in one way or another, the majority being manufacturers and retailers of electrical and electronics products which includes the respective packaging. 

Full details about the LUCID registration requirements are available at www.verpackungsregister.org.   

More information about how the ZSVR/LUCID requirements apply to Conrad is available here (registration and mandatory information) and here (LUCID summary).

There are three different ways to provide order tracking data.

• Enter the information manually for each order via the Mirakl gateway,
• Upload a CSV or XLSX file to update the tracking data for multiple orders (no automated file upload available)
• Automated tracking data feed via an API.

In addition to selling products via our marketplace, you might also be eligible to participate in our OCI e-procurement program. Conrad OCI centres around a single-creditor model and provides the opportunity to trade with Conrad key account customers (large-volume transactions via an electronic interface). For more information, click here. Alternatively, get in touch with your Conrad Marketplace contact.

16 days after order dispatch, non-paying customers receive an email reminding them of the outstanding amount due, asking them to make payment within a period of 7 days. After failing to do so, a second reminder will be sent out to customers nine days after the first, another one nine days after the second. 11 days after the third reminder (i.e. 45 days after the order dispatch date) Conrad acquires the creditor’s rights (“cut-off”). Sellers will receive the full outstanding amount on the next account settlement date.